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WaveTicket — early access, by MrZaKaRiA IT Solutions
IT helpdesk software for service providers
WaveTicket is IT helpdesk software for companies that support several client businesses. Client staff open tickets. Your agents and technicians work them against SLA clocks. Needs become quotes that the client's decision-maker approves line by line. It is in early access, with a French interface.
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4 SLA levels
Response and resolution clocks per priority. Critical starts at 15 minutes and 2 hours.
9 states
A ticket workflow with guarded moves, from New to Closed.
Line by line
Clients accept, reject or adjust each quote line, not the whole quote.
2FA for all
Every user sets a new password and two-factor login before first use.
What it is
One flow for tickets, technicians and quotes
IT service companies often juggle a ticket tool, a technician calendar and spreadsheets for quotes. WaveTicket puts all three in one flow. A ticket can become an on-site visit or a quote, and its status follows along.
Each client company's data is kept apart. Client users see only their own tickets. Your internal team sees every company.
WaveTicket is built by MrZaKaRiA IT Solutions. It is version 1.0 alpha, and we are looking for IT companies who want to shape it with us. Quotes can later hand over to RIVER ERP, but that link is a simulation today. If you need a system built around your own process, see custom ERP development.
What is inside
Built for IT companies that support several clients
These features are in the current alpha build.
SLA
Clocks that flag risk
Response and resolution deadlines per priority. The first reply stops the response clock. Late tickets are flagged.
Workflow
Nine guarded states
From New to Closed, with Awaiting quote, Awaiting approval and On site in between. Only valid moves are allowed.
Quotes
Approved line by line
Agents request a quote and managers build it. The client's decision-maker accepts, rejects or adjusts each line.
On site
Technician dispatch
Request a visit, assign a technician and a time slot, and follow it from en route to completed.
Conversation
Notes clients never see
One thread per ticket, with internal notes hidden from the client and a log of every change.
Remote access
Credentials at hand, encrypted
Each requester's remote-access IDs and passwords sit on the ticket, encrypted at rest.
Reporting
Monthly PDF for each client
SLA compliance, categories, priorities, top agents, on-site and quote activity, compared with last month.
Security
Secure from the first login
Forced password change, two-factor login, throttled sign-in and bulk user import with one-time credential PDFs.
Early access
How early access works
A small group of IT companies, working with us directly.
01
Talk
Tell us how you support clients today and where tickets, visits and quotes get lost.
02
Pilot
We set up WaveTicket for your company and a first client.
03
Use
Your team works real tickets for a few weeks.
04
Shape
Your feedback decides what comes next: email alerts, English, the ERP connection.
05
Grow
Add your other clients once it fits the way you work.
The catch, in our words
What early access means
WaveTicket is an alpha. The interface and reports are in French only. It does not send email notifications yet. Contracts and billing schedules exist in the data model but cannot be edited on screen. The link to RIVER ERP for quotes is a simulation today, not a live integration.
Automated test coverage is still minimal, and there is no public demo yet. That is why we offer early access to a few companies instead of selling a finished product. If you need a mature help desk today, we will tell you so.
Clients
What clients say about working with MrZaKaRiA IT Solutions
Real clients, on the work they ran with us. These are not reviews of WaveTicket.
The web design services provided by MrZaKaRiA are top-notch. The aesthetics, functionality, and user experience of our website have significantly improved. We’ve received numerous compliments from our clients. Highly recommended!
GMAB
CEO & Founder, GMAB
MrZaKaRiA programming services are exceptional. They’ve helped us develop robust ERP solution that have streamlined our operations. Their team is knowledgeable, efficient, and a pleasure to work with.
ALFIRMA
Manager, ALFIRMA
As a startup, we needed a reliable partner for our online presence. The web design, programming, and hosting services we received were outstanding. MrZaKaRiA played a crucial role in our success. We couldn’t be happier!
SHI
CEO & Founder, SHI
We’ve been using MrZaKaRiA hosting services for over a 4 year now, and the uptime is fantastic. Our website loads quickly, and we’ve experienced no downtime. Their customer service is responsive and helpful whenever we have questions.
BANG SHOPPING
Manager, BANG SHOPPING
FAQ
WaveTicket: questions IT companies ask
Honest answers about an early-access product.
WaveTicket is IT helpdesk software for service providers and IT departments that support several client companies. It combines SLA tickets, on-site technician dispatch and client-approved quotes in one helpdesk ticketing system. It is an early-access alpha with a French interface.
2
How are SLAs handled?
Each ticket gets response and resolution deadlines from its priority. Critical is 15 minutes and 2 hours. Low is 24 and 72 hours. The first agent reply stops the response clock, and tickets close to or past a deadline are flagged.
3
Can our clients approve quotes themselves?
Yes. The client's owner or decision-maker reviews the quote and accepts, rejects or adjusts each line. The accepted lines are then submitted as an order.
4
Can clients see each other's data, and is it secure?
No. Client users see only their own company's tickets, and your internal staff see every company. Every user must change the first password and set up two-factor login. Sign-in is rate-limited, and remote-access credentials are encrypted at rest.
5
Is it available in English?
Not yet. The interface and the reports are in French. English is on the list of things early-access companies can help us prioritise.
6
Is it ready for production?
No. It is an early-access alpha. It works for the flows on this page, but it does not send email yet and its test coverage is minimal. We run it as a pilot with you instead of selling it as finished.
Early access
Shape the helpdesk you actually need
If you run IT support for several businesses, we would like to hear how you work. Early-access companies get WaveTicket set up for them and a direct line to what we build next.